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Fulfillment Policy

REFUND POLICY
All products, coaching and retreat services are non-refundable. 

DELIVERY POLICY
We ship all purchases within 7 days unless otherwise noted on the product page (e.g. pre-orders). Our products ship through USPS, UPS, and Fedex. Generally you can expect your items with 2-3 weeks but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 4 weeks, please contact us.

RETURN POLICY
We accept returns only on defective merchandise within 7 days of receipt of products. Customer is responsible for return shipping costs. Return labels will not be provided. Please email hello@shantelreitz.com for returns. 

CANCELLATION POLICY
Customer may cancel orders prior or order shipment. Once items have shipped, cancellations will not be accepted.